1. Physiotherapist/Spine Consultant

Qualification: BPT/ MPT

Location: Gurgaon, Noida, Worli, Borivali, Malleshwaram, Jayanagar,HSR Layout, Aundh, Punjabi, Baugh, Greater Kailash

Shift Timing: 8:00AM to 4:00PM and 12 Noon to 8:00PM (should be flexible with both shifts)

Part Time: 8:00AM to 1:00PM and 3:00PM to 8:00PM

• Diagnosing and treating patients with musculoskeletal spine problems
• Must have at least 1-2 years’ experience in practicing physiotherapy and treating patients with musculoskeletal problems.
• Fresher’s can also apply (6 months internship experience)

2. Patient Relationship Executive /Medical Receptionist

Location: Marine Lines, Andheri, Ghatkoper, Linkin Road, Karkardooma

Shift Timing: 8:00AM to 4:00PM and 12 Noon to 8:00PM (should be flexible with both shifts)

Experience, Qualifications & Skills: Minimum 1.5 years’ experience in handling the front office and Cash management (Healthcare industry), any HSC/Graduate

• To answer and direct incoming phone calls
• To politely greet, direct and assist customers
• To coordinate incoming and outgoing mail, packages and deliveries
• To schedule appointments; rearrange the appointments as per the exigencies
• To register patients in the system
• To ensure internal matters are not openly discussed in the premises and instead should be escalated to the Centre / Floor Manager for resolution
• To understand the package/prescription of referring Doctor and log in right tests
• To correctly register clients without any errors
• To seek clarifications regarding Tests
• To ensure Cash Handling & Credit Billing
• To ensure zero leakage of cash collection
• To ensure Creation/Checking of Bills in case of credit parties
• To be responsible for filing of Credit bills along with Credit letter
• To be responsible for receipt of Cash / Credit Payment
• Ensure every patient completes 3 appointments in a week (except in cases where prescribed otherwise)
• Reducing Cancellations and No-Shows through confirmation calls, rescheduling of appointments, follow-up calls, sms’, patient engagement
• Greeting/ hospitality with patients; Making conversations with patients to enable them get comfortable in the clinic
• Share the Google Review link when the patient is in the clinic and politely get them to fill it
• Approach happy patients (in-process/ discharged) to refer more patients
• Ensuring the up-keep of the clinic (Cleanliness, basic hygiene); Housekeeping staff must be well- trained

1. Designation: Patient Advisor / Tele callers

Location: Phoenix Market City, Kurla

• Identify valid enquiries of patients calling and fix an appointments with our Clinics in India.
• Obtains customer information by answering telephone calls; probing them and fix a first consultation
• Ensuring correct information is delivered to patients during their first consultation.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that they feel supported and value
• Understand caller’s conditions and empathize helping them with appointments.
• Informs Patients by explaining procedures; answering questions; providing information.
• Engaging in active listening with callers, confirming or clarifying information and diffusing difficult situations, as needed.
• Basic excel knowledge.
• Call Center Agent Experience is a must
• Respond to patient’s queries via different channels (calls, emails, and chats)

Required Experience, Skills and Qualifications

• Fresher with excellent communication skills can apply
• Min 1 year Call Center Experience is a must for Experienced candidates
• Other skills preferred – Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi- tasking
• Any HSC/ Graduate

2. Designation: HR Executive

Location: Phoenix Market City, Kurla

Education: Any Bachelor’s (Specialized in HR preferred, Contractual Role)

Salary: 3-4lpa

• • Conduct analysis and opportunities to identify and strategize business.
  • Full cycle recruitment for a variety of positions
  • Design the selection matrix for choosing the optimum recruitment channel with special focus on New Age sourcing techniques
  • Monitoring and constantly reducing the costs of the recruitment process
  • Provide Market Research and mapping for ongoing and new recruitment requirements
  • Maintaining database
  • Sourcing maximum Quality Resources within a sanctioned time frame.
  • Optimizing best Sourcing Strategies/Tools: Job Posting, Mass mailers, Employee referrals, internal

• Screening resumes thoroughly.
• Conducting telephonic discussion to match the necessary requirements and to find out the necessary details.
• Discussing the opportunity with the candidates and lining up candidates for the Scheduled drives.
• Shortlisting of best Candidates
• Arranging Telephonic Interviews, Face to Face Interviews, Skype Interviews
• Pre-employment screening support and administration
• Discuss, negotiate & finalize on the compensation & offer, salary negotiations, hand holding the candidate till the date of joining, close Follow-Up
• Prepare a weekly Recruitment Tracker and maintain a history of communication with all applicants.
• Reference check of candidates
• Submitting screening report to HOD
• Offer letter and on boarding support activities
• Other HR Generalist Activities