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Refund Policy – QI Spine
At QI Spine Clinic, we are committed to providing exceptional, nonsurgical spine care through our team of multi specialist professionals. Our goal is to ensure that every patient receives personalized, effective treatment for spine, back, and related conditions. To maintain transparency and trust, we have established a comprehensive Refund & Cancellation Policy. Please read the following details carefully to understand your rights and responsibilities as a patient.
Refund Policy for Services
Payments made toward treatment plans are generally non-refundable.
Exceptions (Refunds Applicable in Special Cases)
Refunds for the value of services not availed may be considered under the following circumstances:
Patient’s demise during the validity period of the treatment plan.
Life-threatening health conditions diagnosed during treatment that prevent continuation.
If the patient undergoes spine surgery due to a differential diagnosis during the treatment period.
Refund Process
All refund requests must be submitted in writing, accompanied by relevant supporting documents.
Refunds will be processed within 30 business days.
All approved refunds will be issued via online transfer.
Non-Refundable Services
Completed diagnostic tests, consultations, promotional packages, and full treatment plans are strictly non-refundable
Patient Responsibility
Patients are requested to thoroughly review the refund policy before making any payments.
Our clinic is committed to fair, transparent, and respectful handling of all refund requests.
Refund Policy for Products
Return Window
Products must be returned within 30 working days from the date of purchase or delivery.
Product Condition
Product must be in their original, undamaged, and saleable condition.
Products that are used or damaged will not be accepted.
Eligibility for Exchange
Refunds and exchanges are only permitted if the product is found to be medically unfit for usage, defective, or damaged.
No returns or exchanges will be accepted for reasons other than these.
Approval Process
All return or exchange requests will be reviewed and approved by the Area Branch Manager.
Once approved, customers may choose either a refund or an exchange.
Refund Process
Upon approval and receipt of complete bank details, refunds will be processed within 30 business days.
Please ensure the bank information provided is accurate to avoid delays.
Contact Information
For any questions, concerns, or requests related to cancellations or refunds, please contact our billing department:
